Ensuring the perfect balance between human capital and technology.

Out the mouth of our Business Development Manager: Tembi Mbapeh

In an economy that is built on knowledge and information, it is crucial to have a perfect balance between human capital and technology – these are the ingredients for the successful performance and competitiveness of firms.

Realising the value of a great business vision requires the hard work of building the right operational, technology and human capabilities. However, the biggest challenge is that some traditional businesses are less likely to adopt new technologies.

The need for business efficiency is commonly discussed in management circles and technology has become a key driver to achieving efficiency and effectiveness. For this reason we need to look at implementation management for new technology in a business with a multi-generational workforce.

Management faces a huge challenge to get traditional workers to buy into this new wave. It is embraced far more easily by millennials who in most cases, make up the majority of the workforce.

Technology can improve the way your employees do their jobs, making them more efficient and free from the burden of tedious, repetitive tasks. Technology simplifies many job functions, which in turn strengthens performance and improves job satisfaction. This is according to a piece titled ‘The impact of Technology on Employees’ by Ruth Mayhew published on Bizfluent on June 27, 2018.

Modern businesses big or small face 3 key challenges on the strength of the above extract:

  • Management: The expectation is that once implementation of new technology is completed, the business should have all employees happily working on the software; see visible signs of an increase in productivity, improved time management, more efficient service delivery and greater profitability etc.
  • Employee: While the more experienced employees may not get suddenly excited by this because of the demands to learn new ways of doing business, millennials suddenly get hyped by the thought of using technology as a tool for work and play. How therefore does management get all employees singing from the same hymn sheet?
  • Finally, the choice of solution to implement: This is usually a high involvement purchase. However, we are noticing more and more that in some cases, that management is involving key stakeholders in making this decision. The risk of cognitive dissonance is high because of the difficulty in finding a solution that is a clear and complete fit for purpose.

Therefore, for a business to successfully implement a new solution, I posit that management should lead by being the first to support the process, get employees comfortable with the choice of software, so that there is complete buy in from all.

We believe that implementing new technology should be an all-inclusive company effort. The first step is to explain the vision to all stakeholders, to arrange training at the convenience of the team and to customise all training.

Also, get champions from your team to drive the process, celebrate quick wins as the process unfolds and commit to making this an enjoyable experience – not just for the tech savvy millennials. Finally, there must be consequences for anyone who fails to comply with the process.

Rev Dr, Martin Luther King Jr, sums up this observation quite succinctly: “One of the great liabilities of history is that all too many people fail to remain awake through great periods of social change. Every society has its protectors of status quo and its fraternities of the indifferent who are notorious for sleeping through revolutions. Today, our survival depends on our ability to stay awake, to adjust to new ideas, to remain vigilant and to face the challenge of change.”