Accountability is the key ingredient for any successful business and every single employee, no matter what level, is equally responsible for the success of the company. It’s important that all staff work together and share accountability in order to achieve the goals of the company, long and short term.
It’s easy to tell staff to be ‘accountable’ but not as easy to explain how to be accountable. It’s even more difficult to make them want to be accountable.
‘Practice what you preach’ is the first step to instilling a culture of accountability. Many business leaders forget to hold themselves accountable as role models and don’t always audit their own actions.
According to ‘The Difference: When Good Enough Isn’t Good Enough’ by Crown Business Publishers, Subir argues that accountability is only one part of a caring culture that must be built and maintained to achieve a sustainable, competitive improvement. The other key part includes nurturing employees and leaders who are frank, caring, and unyielding in their approach to the business.
So how does Chase Software achieve accountability within our organisation?
- Have direct and open communication. Our team’s ability to be forthright with one another suffers when people don’t trust that they will be treated fairly. Too often, leaders will hide business realities and personal mistakes, but expect everyone else to understand and do the right thing. This is why one of our company values are G.A.S – Give a S&^t. We care enough to make sure that all communication channels are clear and open for all to feel comfortable with.
- Empathic and thoughtful listening. Really listening involves not just hearing what others say, but trying to put ourselves in their shoes and fully understand the message. For managers, this requires getting out from behind their desks, meeting with clients and being accessible at any time. Our team members know they can depend on us.
- Passion and determination. Every problem can be resolved with a mindset of passion, determination and perseverance, and every situation can be improved upon. It requires humility and a willingness to transform and adapt — even an acceptance that continuous improvement is the norm — but it’s worth it. Passionate people don’t ever settle for less than their personal best, even if it’s hard.
Accountability isn’t easy. It can’t be accomplished by edict, but it can be taught through example by leaders who practice the principles they want their team to follow — leaders who build a mindset of caring throughout the organisation.
Displaying personal accountability will also help build a culture of accountability throughout the company. Employees will learn from managers who create an acceptance and understanding of accountability, and will most likely follow their actions. Knowing that personal accountability is something that everyone, including management, is responsible for – will help employees feel balanced and bonded through that shared responsibility.
Most importantly, demonstrating accountability at work will prove that you are a valuable asset to the company and it will make you an indispensable commodity.
So, how long has it been since you looked in the mirror at yourself and your organisation in this regard ?